Upskilling Employees in Emotional Intelligence Frees Their Managers From Conflict Intervention

Upskilling managers in conflict resolution isn't the answer to preventing workplace conflict. Building an emotionally intelligent team is. 

Conflict at work has a staggering price tag, hurting productivity, causing stress, making employees leave their jobs and in healthcare settings, impacting patient care. Organizations (and employees) routinely rely on managers to step in, to intervene when workers’ personalities, opinions, or work styles collide. To that end, conflict management is part of most management training. And by some estimates, managers spend on average four hours a week dealing with it.  

But should they deal with it?

Keep reading.