On-Demand Training
•
30 min
The Essentials of Tactful Communication
The ability to communicate with diplomacy is a career-defining skill. In this focused 30-minute course, you’ll learn how to navigate sensitive situations and high-stakes conversations with professionalism and confidence. Develop tactful communication skills that demonstrate emotional intelligence, open lines of communication and influence others positively — even in the most difficult interactions.
Course Outcomes
- Respond rather than react in emotional situations
- Practice intentional, empathetic listening
- Use persuasive skills to influence outcomes with diplomacy
- Apply effective strategies for dealing with difficult people
On-Demand Training That Fits Your Day
- Flexible: Learn anytime, anywhere, on any device
- Self-paced: Start, pause and pick up where you left off
- Engaging: Interactive content and video to reinforce learning
- Efficient: Get the need-to-know information in half the time
- Always available: One full year of unlimited access
On-Demand Training
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