Phenomenal customer service is not just a differentiator in the marketplace; it’s the expectation of every customer. They want an experience that is engaging and focused on their point of view. And because a customer-centric approach to customer service is vital in today’s business landscape, it is important that leaders know how to cultivate the correct culture. With this course, leaders learn how to assess, recognize and measure outstanding customer service, as well as keep an eye on continuous improvement. They discover how to handle difficult service situations—both within and outside their team and organization.
Course Agenda
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