Essential Communication Skills for Technical Professionals
Your expertise is first-rate. But knowledge and tech skills alone won’t guarantee professional success. If you want to get ahead, good communication skills are a must. In fact, most HR departments agree that techs possessing strong soft skills like communication are promoted 50% faster than their colleagues.
Whether you’re an engineer, scientist, IT professional or another type of technician, you need to be a master of complex systems. But to be an ace in your field, you must also be able to articulate your ideas and concepts in easy-to-understand terms to a wide range of co-workers and team members — many without a technical background.
Register for this unique event and learn the fundamental skills and strategies you need to reduce workplace mix-ups, mistakes and misunderstandings with non-technical people. This LIVE, instructor-led course provides technical experts like you practical advice for sharpening your verbal, written and interpersonal skills — so you can improve performance and get ahead faster.
Course Outcomes
- Deliver suitable and succinct messages in person, on the phone and digitally
- Maximize your job performance by improving your spoken and written communication
- End confusion and avoid misunderstandings with non-technical colleagues and clients
- Fine-tune your writing so that non-technical people understand
- Develop a team mindset to optimize workplace communication
Course Agenda
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Essential Communication Skills for Technical Professionals
Your expertise is first-rate. But knowledge and tech skills alone won’t guarantee professional success. If you want to get ahead, good communication skills are a must. In fact, most HR departments agree that techs possessing strong soft skills like communication are promoted 50% faster than their colleagues.
Whether you’re an engineer, scientist, IT professional or another type of technician, you need to be a master of complex systems. But to be an ace in your field, you must also be able to articulate your ideas and concepts in easy-to-understand terms to a wide range of co-workers and team members — many without a technical background.
Register for this unique event and learn the fundamental skills and strategies you need to reduce workplace mix-ups, mistakes and misunderstandings with non-technical people. This LIVE, instructor-led course provides technical experts like you practical advice for sharpening your verbal, written and interpersonal skills — so you can improve performance and get ahead faster.
Session 1: Why Clear Communication Matters
- Describe the Three Vs of Communication
- Explain the benefits of clear communication in the workplace
- Identify the fundamental skills needed to improve spoken and written communication
- Discuss considerations and techniques for writing so non-techies understand
Session 2: Enhancing Your Interpersonal Skills
- Identify different types of interpersonal skills and why they’re important
- Explain strategies for accommodating different communication styles
- Describe ways to capitalize on nonverbal communication skills
- Discuss techniques for managing first impressions and overcoming awkward situations
Session 3: Developing a Team Mindset
- Discuss the 10 principles of teamwork and how they influence organizational communication
- Identify several techniques for conveying messages as effectively as possible
- Develop an “other-focused” approach for challenging situations
- Describe how to get past communication barriers to collaborate on solutions