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Instructor-Led Training

Preventing and Handling Workplace Violence, Aggression and Bullying

It’s understandable that no one wants to believe violence can happen in their own organization. Unfortunately, that means even experienced HR professionals and managers often miss the warning signs or take too long to respond to a threat in a situation where every second counts.

That’s why you don’t want to miss this prevention and response workshop. You’ll assess the risk of violence in your own organization and learn what steps will have a real and lasting impact on everyone’s safety.

Course Outcomes

Improve morale and productivity
Make it clear that aggression and bullying are not welcome
Identify the important legal differences between aggression, harassment and bullying
Prevent employees from creating toxic work environments
Handle difficult, angry people
The best ways to safely investigate employee behavior
Learn the strategies to prevent situations from turning violent

Course Agenda

Instructor-Led Training

Print Agenda

Session 1: Preventing Workplace Violence and Aggression

The most effective actions you can take to prevent violence and aggression in your organization
The critical difference between aggressive management style, harassment and bullying — what to do when they overlap
Why HR often ends up being a target of violence in the workplace and steps you must take to keep the department safe
Risk assessment — how to determine where the greatest threats are in your workplace
How companies are being held liable for the safety of employees and clients
How pre-employment screening is a vital first step to keeping bullying, aggression and violence out of the office

Session 2: Dealing With Difficult People and Inappropriate Behavior

Why telling an angry person to calm down often makes the situation worse
The Bully Test — how to tell if supervisors are bullying their direct reports or managing them
The reason you should put a stop to gossip, rumors and innuendo right now
Why bullying managers escalate their behavior and how to stop them
Safely handle the progressive discipline process when it involves workplace aggression or bullying
How workplace bullies cross the line into harassment and what your legal responsibilities are if it happens

Session 3: Create a Positive Environment and a Safer Workplace

The incredibly high price companies pay for looking the other way
How to handle and document tough conversations with employees
The most important screening questions to ask former employers — it’s critical you know this
Interview questions and assessments to help you discover if someone has aggressive or bullying tendencies
Learn the successes and failures of real-world companies that have dealt with bullying, aggression and violence

Session 4: Respond to Threats and Special Situations

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