Staying Calm & Confident in High-Stress Conversations
Heated meetings, difficult negotiations, angry confrontations…emotional, high-stress conversations are bound to happen in almost every workplace. While you can’t avoid these occasional intense exchanges, you CAN prepare yourself to manage them as effectively as possible.
This LIVE, virtual course equips you with the strategies and tools you need to handle the most stressful situations without blowing your cool. Discover new ways to remain calm even when the stakes are high, how to recognize your own triggers so you can bypass emotional reactions and focus on solutions instead, how to navigate even the most potentially turbulent situations with confidence — and how to repair the damage if you lose your composure.
Course Outcomes
- Understand what causes emotional reactions
- Recognize emotional triggers in yourself and others
- Know the best ways to approach difficult discussions
- Describe what to do when a conversation turns into heated exchange
- Learn how to sidestep stress by creating a shared understanding
- Discuss damage control and how to move forward after an intense interaction
Course Agenda
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