Workplace Resiliency

Emotional intelligence (EI) starts with understanding emotions and the competencies associated with it.

• Explain the link between emotional intelligence and performance
• Describe the competencies of emotional intelligence
• Recognize one’s own emotional intelligence

Self-awareness is a major component of EI and a vital part of personal and career development.

• Discuss the importance of self-awareness
• Summarize major elements for increasing self-awareness
• Articulate factors involved in making appraisals of oneself and others

Recognize the functions of collaboration and accountability in forming productive business partnerships.

• Define the role of professional partnerships
• Discuss tips to form strong connections with business contacts
• Describe the impact of finding purpose and being accountable

Influence is not about making life easier. It's not about manipulation. It's not even persuasion. Awareness of the power of influence is important.

• Identify how credibility, communication and engagement influence others
• Explain why trust is an important factor in the power of influence
• Discuss how to eliminate common communication problems and how they relate to influence

Consider who stands out because of a positive brand reputation. Learn the essentials of how to build a powerful personal brand and why it's important.

• Explore the concepts of personal brand and personal image
• Discuss the importance of personal brand to professional growth and success
• Consider the elements of personal brand and how to redefine a current personal brand