How to Communicate Effectively With People

Throughout this situation-filled book, the author challenges you to become an ELECTRIC communicator, and offers all of the strategies, techniques and tips it takes to get there. Through personalized examples, you’ll get to know many familiar characters — people just like those you work and live with. Who knows, you may see yourself in some of them. The communication scenarios they portray are taken from real life, and that means you can easily take their lessons into your life as well.

• Chapter 1: Finding Your Charisma Quotient: Be an ELECTRIC Communicator
• Chapter 2: Impressing with First Impressions: Make the Most of Your I-CANS
• Chapter 3: Mastering Mingling: Connect Easily with a Group
• Chapter 4: Giving Attention and Getting Connected: Create Rapport and Build Trust
• Chapter 5: Listening Creatively: Build Relationships
• Chapter 6: Revving Up Your Communications: Use Your Inner Power
• Chapter 7: Creating Champions: Increase Your Visibility
• Chapter 8: Playing Tough Roles: Deliver Constructive Feedback
• Chapter 9: Going Beyond the Tabloids: Handle Criticism, Wisecracks and Gossip
• Chapter 10: Lighting Up Your Conversation: Speak Persuasively and to the Point