Managing Conflict: A Woman’s Guide to Controlling Confrontation

Everyone will be able to relate to the familiar scenarios and illustrative case histories, because they bring these conflict control principles to life in ways that ring true with real life. Over and over you’ll see yourself and those with whom you work, and you’ll learn a wealth of new ways to make even difficult relationships better.

Among the many practical lessons in this book, you’ll learn how to use CONFLICT to plan your best strategy. How to CHILL before a tense meeting or discussion. How to put a problem to REST before it gets out of control, and how to create CALM when all around you is chaos.

Just reading this book is only half of the challenge, though. Complete the suggested exercises and activities to benefit from its full value. It’s a growth guide — a way to look at, think about, strategize, practice and act on new ideas with new techniques that will help you conquer conflict — forever.