Book
Next Step Package: Managing Difficult Employees

Take the next step in creating a future filled with professional success and achievement. Hand-picked to complement your seminar, this package contains everything you’ll need to achieve your best.
Coping with Supervisory Nightmares (Book)
Coping with Supervisory Nightmares helps you expand and improve your communication and administrative ability because your long-term success as a supervisor means knowing how to solve a problem before it turns into a nightmare.
The Employee Performance Handbook (Book)
Confronting employees about poor performance is an ordeal dreaded by managers and HR pros everywhere. The Employee Performance Handbook is a complete how-to guide for employee discipline. Packed with practical and legal advice, this book offers smart strategies that will help you improve employee performance and avoid legal trouble.
Assertive Communication Skills (DVD)
Use the psychology of communication to your advantage with proven techniques designed to help you stay calm and focused while getting your point across. Overcome your obstacles, develop useful habits and learn the simple steps you need to avoid conversations that turn into emotional battlegrounds.
LifeScripts (Book)
Navigate any conversation and come out on top with 100+ powerful scripts that tell you exactly what to say in some of life’s toughest situations. Whether you’re confronting a backstabber or asking for a raise, this book gives you the most effective approach — and the actual words — to use.
Hiring and Firing (Book)
Hiring and Firing: What Every Manager Needs to Know is a valuable resource to help you succeed with the personnel process. It’s an easy-to-use reference guide and workbook covering all aspects of employment…and termination.
The Supervisors Guide (Book)
If you’re a new supervisor or manager, this book will help keep you from learning it the hard way. If you have experience in supervision, you’ll find this manual a handy reinforcement with new, effective techniques you can use every day. No matter what type of business or industry you’re in, this book contains tools to help you sharpen your skills as a supervisor and put yourself on the path to success.
How to Deal With Difficult People (Book)
Do you find it difficult, even impossible, to work with some people? Have you noticed that difficult behaviors are often predictably triggered when certain events occur? Even the most troublesome individuals can become manageable when you understand what causes undesirable behavior. This hands-on book contains both a “systems analysis” program and several self-study exercises to help you achieve and maintain harmonious relations with others.
Saying "No" to Negativity (Book)
This practical book to teach you how to put negative thoughts and behaviors behind you—whether they’re your own or coming from the people around you.
Assert Yourself! (Book)
Today’s communications styles call for confident assertiveness, not pushy aggressiveness. This book offers insight and practical advice on what you can do every day to be a more confident communicator and the kind of powerful person whose ideas are sought out and respected.
