Communicating Like a Pro

Professional Pointers for Boosting YOUR Communication Skills

Familiar workplace scenarios paint vivid pictures of what to do — and what not to do — when dealing with difficult conversations with your colleagues. On-target topics include:

• Traveling the Tact Track
• Participating In and Leading Productive Meetings
• Giving Great Presentations
• Influencing and Persuading Others
• Communicating Under Pressure
• Saying No
• Delivering Bad News
• Engendering Praise and Support
• Leading with Language: Communicating In a Way That Inspires and Motivates