Total Quality Customer Service

Customer service is not just a promotional campaign, it’s a way of life. Jim Temme has devoted years to teaching his public seminar participants, private consulting clients and corporate constituents that customer loyalty comes from commitment, not campaigns.

In this book, he pulls it all together for you in a practical, hands-on, how-to format. Every chapter is full of proven tips and tactics managers and workers alike can use to:

• Train a quality customer service team
• Get and keep customers
• Handle customer complaints
• Deal with difficult customers
• Communicate effectively with customers

Throughout the book, you’ll discover 22 individual exercises that will help your entire customer service team check their progress, growth and success as a customer-committed organization.