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Employee having a difficult performance conversation with her boss

Live Virtual Workshop

•

3 hrs

•

4.7

(1,000)

Dealing Effectively With Unacceptable Employee Behavior

Approved for HRCI and SHRM credits

Course Outcomes Agenda Reviews FAQs

Get expert advice on the sticky issue of disciplining workers whose performance just doesn’t measure up. In this live, virtual course, you'll learn how to handle each step of the process — from identifying performance problems...to separating issues from personalities...to assessing the severity…to intervention strategies…to termination procedures.

Course Outcomes

Identify 15 key warning signs of emerging performance problems
Differentiate and manage a variety of difficult personality types
Respond proactively to negative situations, rather than acting on impulse
Deliver effective feedback that promotes improvement and maintains professionalism
Select the appropriate intervention strategy to resolve performance issues
Document terminations thoroughly and defend them with solid evidence

4.7_{out of 5}

(1,000)

1,000

people have taken this course

99%

found this course to be helpful in their workplace

Course Agenda

3 hrs

Accreditations:HRCI and SHRM credits

Live Virtual Workshop

Print Agenda

Session 1: Identifying Performance Problems and Maintaining Open Communication Channels

Realize the major reasons employees don’t perform up to standards
Be aware of warning signs that a performance problem is brewing
Determine when a “problem” employee really isn’t a problem
Overcome reasons that bosses sometimes fail to recognize — or worse, fail to address — performance problems
Understand the critical differences among coaching, criticizing and disciplining—and decide which approach a particular situation calls for
Constructive feedback: Use it effectively to convey the perceived problem to the employee and promote productivity
Avoid emotionally charged statements and communication breakdowns that can escalate a problem situation
Don’t soft-pedal the issue: The importance of using specific, clear and direct language when communicating with employees about performance problems

Session 2: Positive Intervention Techniques for Turning Performance Problems Around

Understand that you, as a manager or supervisor, may inadvertently contribute to performance problems
Step-by-step checklists for preparing and conducting effective intervention meetings
Be prepared with effective response strategies if employees react strongly during your discussions
Avoid the common mistakes managers and supervisors make when preparing for counseling sessions or performance reviews
Know the importance of taking corrective rather than punitive action
What are the major elements every successful performance improvement plan must include?
Try innovative techniques that often work when traditional approaches to discipline don’t get results
Realize when verbal reprimands are effective — and best practices to follow

Session 3: When the Problem Persists: Conducting a Formal Discipline Session or Deciding to Terminate

Follow a step-by-step guide for conducting an effective — and legally sound — discipline session
Consider this 6-point checklist when determining if termination is the best course of action
Never ignore employee actions and behavior that affect performance — and when they warrant termination
List examples of gross misconduct that are grounds for immediate dismissal — and how to keep control of difficult termination situations
Protect yourself and build your case with solid documentation
Know the 3 actions you must take before firing
Follow step-by-step guidelines for conducting a termination meeting
Calm the waters: What to do after a termination to minimize negative repercussions among remaining workers

PLUS: Protecting You and Your Organization Legally

The use of this seal confirms that this activity has met HR Certification Institute’s® (HRCI®) criteria for recertification credit pre-approval.

SkillPath is recognized by SHRM to offer Professional Development Credits (PDCs) for the SHRM-CPSM or SHRM-SCPSM. For more information about certification or recertification, please visit www.shrmcertification.org.

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Live Virtual Workshop

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Participant Takeaways

The content was clear and concise, and the session was the perfect length. I enjoyed the questions throughout the session as well. The trainer was professional, engaging, and down to earth. Excellent class, thank you!

Karlee U.

Good information, well-presented, and consistent with our need.

Janet Y.

Thank you for your time and for these resources. It was nice to see that we are doing most things well and to get some insight on how to do some things better.

Sonya B.

I appreciated how engaging the facilitator was! She prompted with questions, activities and discussion from the class.

Haylee E.

This SkillPath topic is essential to developing positive leadership skills. I enjoyed the lesson and topic of discussion.

Madelene E.

FAQs

How does a virtual seminar work?

A virtual seminar is a live, instructor-led experience. One or two days before the actual date of your seminar (also referred to as a course or workshop), you’ll receive an email with a link and a unique registration ID you’ll use to connect to the training. It will also include an additional link to the course materials along with any additional instructions you’ll need.

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CANCELLATION POLICY: Cancellations occurring 5 business days or less before the event will be eligible for a one-time transfer to a future event. Refer to the confirmation number received upon registration and notify us by email at custserv@skillpath.com or call us at 1-800-873-7545 prior to the date of the event. Post-event cancellations will be ineligible for transfer and the registrant will be liable for the entire course fee.

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