Today's customers are more demanding than ever, taking difficult behavior to an all-time high. Intensified emotions and increased online interactions demand a new approach to customer service.
This LIVE, virtual training provides the tools that customer service professionals need to confidently handle today’s challenging customers. With empathy, updated communication strategies and a service-first approach, they’ll learn how to exceed customer expectations and win over even the most difficult customers every time.
Course Agenda
Complete the form below to request tailored, private training for your team. We’ll be in touch to discuss your group’s specific goals.
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