Instructor-Led Training
•
1 hr
Handle Difficult Customers With Confidence
Today's customers are more demanding than ever, taking difficult behavior to an all-time high. Intensified emotions and increased online interactions demand a new approach to customer service.
This LIVE, virtual training provides the tools that customer service professionals need to confidently handle today’s challenging customers. With empathy, updated communication strategies and a service-first approach, they’ll learn how to exceed customer expectations and win over even the most difficult customers every time.
Course Outcomes
- Master techniques to win over dissatisfied customers
- Identify what emotional triggers to avoid
- Understand how to apply a service-first approach
- Practice turning negatives into customer-centric language
- Learn simple strategies for handling the most difficult interactions
Course Agenda
1 hr
Instructor-Led Training
Day 1
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