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Male customer arguing about sale to customer service rep
Instructor-Led Training
1 hr

Handle Difficult Customers With Confidence

Also available in Spanish

Today's customers are more demanding than ever, taking difficult behavior to an all-time high. Intensified emotions and increased online interactions demand a new approach to customer service.

This LIVE, virtual training provides the tools that customer service professionals need to confidently handle today’s challenging customers. With empathy, updated communication strategies and a service-first approach, they’ll learn how to exceed customer expectations and win over even the most difficult customers every time.
 

Course Outcomes

  • Master techniques to win over dissatisfied customers
  • Identify what emotional triggers to avoid
  • Understand how to apply a service-first approach
  • Practice turning negatives into customer-centric language
  • Learn simple strategies for handling the most difficult interactions

Course Agenda

1 hr
Instructor-Led Training

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Complete the form below to request tailored, private training for your team. We’ll be in touch to discuss your group’s specific goals.

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