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Male customer arguing about sale to customer service rep
Live Virtual Workshop
1 hr

Handle Difficult Customers With Confidence

Also available in Spanish

Today's customers are more demanding than ever, taking difficult behavior to an all-time high. Intensified emotions and increased online interactions demand a new approach to customer service.

This LIVE, virtual training provides the tools that customer service professionals need to confidently handle today’s challenging customers. With empathy, updated communication strategies and a service-first approach, they’ll learn how to exceed customer expectations and win over even the most difficult customers every time.
 

Course Outcomes

  • Master techniques to win over dissatisfied customers
  • Identify what emotional triggers to avoid
  • Understand how to apply a service-first approach
  • Practice turning negatives into customer-centric language
  • Learn simple strategies for handling the most difficult interactions

Course Agenda

1 hr
Live Virtual Workshop

Event Dates & Locations

DateTimePriceAction

Live Virtual Workshop

Course Dates & Times
Schedule a private group trainingLearn More

Save when you enroll multiple attendees!

Just $119 per person when you enroll 4+ learners

Included in
SkillPath Unlimited+Live

$ per year

  • Access this course and 6000+ other live virtual workshop sessions(includes live virtual events priced $399 or less)
  • 500+ webinars broadcast daily
  • 2,000+ on-demand resources
  • And so much more!

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