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Two business professionals communicating effectively in an office setting

Live Virtual Workshop

•

3 hrs

•

4.5

(1,000)

How to Become a Better Communicator

Approved for HRCI and SHRM credits

Course Outcomes Agenda Reviews FAQs

Excellent interpersonal communication skills are the most potent career and personal skills you can possess. In this live, virtual course, you'll learn how to become a better communicator and how to communicate effectively and confidently with these practical and proven techniques and skills that are essential not only for managers, supervisors and team leaders, but for anyone at any level looking for better relationships, greater success and more respect!

Course Outcomes

How you can increase the levels of collaboration and mutual support among team members, co-workers and managers
How to express your ideas in ways that gain the attention, support and respect of others
How to quickly “fit in” with any group of people
How to make an unforgettable, positive first impression on anyone

4.5_{out of 5}

(1,000)

1,000

people have taken this course

100%

found this course to be helpful in their workplace

Course Agenda

3 hrs

Accreditations:HRCI and SHRM credits

Live Virtual Workshop

Print Agenda

Session 1: Rapport and Credibility: Increasing Your Impact and Influence

Outline how to use the first four minutes to make a dynamite impression on anyone you meet
Develop tactics to ensure your words and actions tell others you’re a credible, reliable professional
Describe how to “break the ice” and get a good conversation going, even with a stranger
Outline the steps you can take to increase the level of trust, cooperation and support from your co-workers, your employees and your boss
Assess how you measure up with the 15 vital interpersonal skills shared by influential people
Realize why it really does matter whether or not people like you — and how to make it happen

Session 2: Clear and Assertive Communication Skills

Discover how to think on your feet when challenged
List the nine steps of assertive communication and three easy-to-use assertive listening techniques
Learn how to effectively handle put-downs, slurs and insults and positive techniques for delivering constructive feedback
Detail how to accept and learn from negative feedback and how to handle criticism in front of others
Describe the seven most difficult personality types and how to deal with each
Outline the six basic steps for dealing with all negative behavior
Understand how your thinking style affects your ability to handle difficult people

Session 3: Polishing Your Image and Professionalism

Describe how to correctly “set the stage” for every interaction and avoid the most common blunders that create a negative impression
Identify the single biggest factor that determines whether or not people take you seriously and three ways you can demonstrate that you’re a positive and self-confident professional
Practice the six basic rules of business etiquette and recognize and eliminate unconscious sexism from your speaking and writing
Understand the proper way to do business introductions and other important etiquette tips to remember

The use of this seal confirms that this activity has met HR Certification Institute’s® (HRCI®) criteria for recertification credit pre-approval.

SkillPath is recognized by SHRM to offer Professional Development Credits (PDCs) for the SHRM-CPSM or SHRM-SCPSM. For more information about certification or recertification, please visit www.shrmcertification.org.

Event Dates & Locations

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Live Virtual Workshop

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Participant Takeaways

Trainer was wonderful and energetic but also very insightful.

Deena I.

This was a great reminder on how to be a better communicator.

Nikki C.

The instructor was great. I enjoyed her class and would recommend it to my co-workers. I learned that communication is really important, not just when you're a Manager, Director, or Supervisor at work, but in real life as well.

Jabier G.

The facilitator gave perfect real-world examples that I feel I can use in the future and was all-around excellent at her job. I feel motivated to apply what I've learned.

Melissa W.

The coach gave a very good seminar. She was very engaging with her audience and gave them tips on how to be a better communicator based on their strengths and weaknesses.

Juan I.

FAQs

How does a virtual seminar work?

A virtual seminar is a live, instructor-led experience. One or two days before the actual date of your seminar (also referred to as a course or workshop), you’ll receive an email with a link and a unique registration ID you’ll use to connect to the training. It will also include an additional link to the course materials along with any additional instructions you’ll need.

About 15 minutes before the scheduled start of your workshop, you’ll be able to log on from your computer, laptop, tablet or smartphone and join the event. Your unique registration ID may only be used once.

To ensure you have the best experience possible, please make sure your system has the necessary components. You can check your system now by following this link: Click here. Note: Please disable any pop-up blockers before testing your system.

Why should I choose virtual training?

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What happens if I register, and then something comes up and I have to cancel?

We understand that occasionally things happen beyond your control, making cancellation unavoidable.

CANCELLATION POLICY: Cancellations occurring 5 business days or less before the event will be eligible for a one-time transfer to a future event. Refer to the confirmation number received upon registration and notify us by email at custserv@skillpath.com or call us at 1-800-873-7545 prior to the date of the event. Post-event cancellations will be ineligible for transfer and the registrant will be liable for the entire course fee.

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