Strengthening Your People Skills in the Workplace
Strong people skills are essential for success in today’s workplace. Your ability to communicate clearly, build professional relationships and handle challenging interactions directly impacts your performance, your reputation and your career growth.
This live, instructor-led training helps you strengthen your interpersonal skills with practical techniques for building rapport, adapting to different communication styles, managing conflict and handling difficult workplace situations with confidence and control. Gain the essential people skills you need to push ahead in your career — no other skill set is as crucial to your professional or personal success.
Course Outcomes
- Understand your current interpersonal skill level
- Magnify your personal presence and power to impress and influence
- Learn how to build rapport with new people
- Develop techniques to handle difficult people and conflict
- Handle tough situations by knowing exactly what to say
4.5out of 5
1,000
people have taken this course
96%
found this course to be helpful in their workplace
Course Agenda
The use of this seal confirms that this activity has met HR Certification Institute’s® (HRCI®) criteria for recertification credit pre-approval.
SkillPath is recognized by SHRM to offer Professional Development Credits (PDCs) for the SHRM-CPSM or SHRM-SCPSM. For more information about certification or recertification, please visit www.shrmcertification.org.
Event Dates & Locations
| Date | Time | Price | Action | ||
|---|---|---|---|---|---|
Live Virtual Workshop
$
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Just $189 per person when you enroll 4+ learners
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Strengthening Your People Skills in the Workplace
Strong people skills are essential for success in today’s workplace. Your ability to communicate clearly, build professional relationships and handle challenging interactions directly impacts your performance, your reputation and your career growth.
This live, instructor-led training helps you strengthen your interpersonal skills with practical techniques for building rapport, adapting to different communication styles, managing conflict and handling difficult workplace situations with confidence and control. Gain the essential people skills you need to push ahead in your career — no other skill set is as crucial to your professional or personal success.
Session 1: Increasing Interpersonal Success Through Self-Awareness
- Understand how strong interpersonal skills will magnify your personal power dramatically
- Assess your interpersonal people skills: How successfully do you interact with others? In what situations do you feel powerful? Powerless? Overpowering? Unsure? Anxious?
- Analyze various communication styles — and recognize your own
- Learn strategies for effectively interacting with communication styles different from yours
- Create an inclusive environment where everyone feels safe in expressing themselves openly
Session 2: Empowering Yourself Through Rapport, Persuasion and Influence
- Introvert or extrovert? Use your personality type to your advantage when building rapport
- Learn proven techniques for “connecting” with people you don’t know
- Where “people skills” go bad: Avoid mistakes that sour relationships
- Recognize and use the unlimited power of sincere praise — the secret to making others feel valued and important
- Discover bridge-builders that create strong alliances with other departments
- Create a win-win approach — your key to dealing successfully with others at all levels
- Follow a step-by-step method for persuading others with a quick, concise message
- Assertive vs. aggressive: Understand why strong-arm tactics backfire every time
- Practice assertive communication responses for various workplace situations
Session 3: Working With Difficult People and Handling Tough Situations
- Analyze why difficult people are so difficult...and break down the classic types of difficult people
- Find the right words: Use simple scripts to get through tough situations
- Learn tips for saying “No” without arousing anger or resentment
- Counteract the typical tactics difficult people often use
- Constructive feedback: Try these techniques for giving feedback in a way that creates positive behavior change
- Handle negative feedback calmly when it’s dished out to you
- Understand how excellent listening skills can expand your personal power
- Master the basics of active listening and double your communication effectiveness
- Know what to do when the person you’re listening to won’t stop talking
- Learn how to stop unintentionally shutting down important information or feedback