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Customer Service Professional speaking with customer

Scheduled Webinar

•

1 hr

Become a Customer Service Superstar

Course Outcomes FAQs

Every customer interaction leaves an impression. The way you communicate, respond to concerns and manage expectations can determine whether customers trust your organization, remain loyal or take their business elsewhere.

In this practical one-hour webinar, you'll learn how to deliver exceptional customer service in any situation. Discover how to understand customer needs, handle complaints with confidence, set clear expectations and create positive experiences that keep customers coming back.

Course Outcomes

Create positive first impressions that build trust and loyalty
Apply the Platinum Rule to create better customer experiences
Recognize important customer cues and respond more effectively
Set realistic expectations that reduce frustration and misunderstandings
Handle complaints and difficult situations with confidence and professionalism
Establish appropriate boundaries while maintaining excellent service
Leave customers feeling valued, respected and satisfied

Event Dates & Locations

Date	Time	Price	Action

Scheduled Webinar

Course Dates & Times

Bundle & Save

Webinar Event + Digital Download $298

Webinar Event $199

Webinar Digital Download $199

Save when you enroll multiple attendees!

Just $149 per person when you enroll 4+ learners

Included in
SkillPath Unlimited+Live

^$499 per year

Access this course and 6000+ other live virtual workshop sessions(includes live virtual events priced $399 or less)
500+ webinars broadcast daily
2,000+ on-demand resources
And so much more!

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Scheduled Webinar People Skills

FAQs

How does a webinar work?

One or two days before the scheduled broadcast date of the webinar, you’ll receive an email with a link and a unique registration ID you’ll use to connect to the training. It will also include an additional link to the course materials along with any additional instructions you’ll need.

About 15 minutes before the scheduled start of your webinar, you’ll be able to log on from your computer, laptop, tablet or smartphone to join the event. Your unique registration ID may only be used once.

To ensure you have the best experience possible, please make sure your system has the necessary components. You can check your system now by following this link: System Check. Note: Please disable any pop-up blockers before testing your system.

Why should I choose a webinar?

What is a digital download?

A digital download is a recording of the webinar that you can purchase and access later at your convenience. It’s a great choice if you want to review the material later or can’t make the event date. For the best deal, our "Bundle & Save" option includes both the scheduled webinar and the digital download, combining a focused, real-time learning experience with a valuable resource for future reference. The digital download is delivered following the webinar event date.

What happens if I register, and then something comes up and I have to cancel?

We understand that from time to time things happen that you can’t avoid, and you might need to cancel your registration. Here is our cancellation policy:

If you need to cancel your registration, please do so at least five business days before the event. If you cancel fewer than five business days before the event, we’ll credit your account for a future webinar. Refer to the confirmation number received upon registration and contact our customer service representatives at 1-800-873-7545.

What happens if I get disconnected during the webinar?

How do I contact Customer Service?

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