Engaging Your Active Listening Skills

Sometimes when people say they're good listeners, what they really mean to say is that they're careful never to interrupt others. But good listening is more than just politely waiting your turn to speak. It's listening with intent or actively listening.

Most of us have heard of active listening, but few have learned how to actually put it into practice. Even though it may not come naturally, it’s a highly valuable communication skill — one that can improve your job performance, your workplace relationships and ultimately, your career. Find out how to make active listening work for you when you enroll in this insightful, one-hour webinar.

Course Outcomes

Active vs. passive listening and when to use each
Identify patterns and triggers that block active listening
Visual and auditory cues that warrant your attention
Internal and external distractions — tips for filtering things out
Recognizing your personality strengths to help overcome listening challenges
Asking good follow-up questions — critical steps and strategies
Modeling good listening skills to improve rapport and communication

Event Dates & Locations

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Scheduled Webinar

Course Dates & Times

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Webinar Event + Digital Download $298

Webinar Event $199

Webinar Digital Download $199

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FAQs

How does a webinar work?

One or two days before the scheduled broadcast date of the webinar, you’ll receive an email with a link and a unique registration ID you’ll use to connect to the training. It will also include an additional link to the course materials along with any additional instructions you’ll need.

About 15 minutes before the scheduled start of your webinar, you’ll be able to log on from your computer, laptop, tablet or smartphone to join the event. Your unique registration ID may only be used once.

To ensure you have the best experience possible, please make sure your system has the necessary components. You can check your system now by following this link: System Check. Note: Please disable any pop-up blockers before testing your system.

Why should I choose a webinar?

What is a digital download?

A digital download is a recording of the webinar that you can purchase and access later at your convenience. It’s a great choice if you want to review the material later or can’t make the event date. For the best deal, our "Bundle & Save" option includes both the scheduled webinar and the digital download, combining a focused, real-time learning experience with a valuable resource for future reference. The digital download is delivered following the webinar event date.

What happens if I register, and then something comes up and I have to cancel?

We understand that from time to time things happen that you can’t avoid, and you might need to cancel your registration. Here is our cancellation policy:

If you need to cancel your registration, please do so at least five business days before the event. If you cancel fewer than five business days before the event, we’ll credit your account for a future webinar. Refer to the confirmation number received upon registration and contact our customer service representatives at 1-800-873-7545.

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