Gatekeeping Strategies for Front Desk Professionals

When you work the front desk, you’re the face of the company. Your work is key to the organization. Not only are you its first brand ambassador, you’re also its gatekeeper — limiting interruptions and helping to keep office productivity high.

Amazing front desk receptionists make the job look easy. They greet every visitor and caller with a genuine smile and an unruffled demeanor. Find out how these top front desk professionals do it with this important, empowering webinar.

In just one hour, we'll provide the practical tips and strategies you need to handle every interaction — to make people feel listened to, valued and understood, even when the answer is “no.” Learn gatekeeping magic when you register today!

Course Outcomes

Develop a gatekeeping plan with key employees, so you know how to prioritize calls and visits
Master the critical active listening skills that let you deliver the best possible service
Ask the right questions to get to the root of people’s needs
Recognize nonverbal cues that give you insight into what others really want
Assertive approaches for dealing with difficult people
Self-empowerment techniques that let you take decision-making control
Recognize the common tricks people use for getting past the gatekeeper and straight to decision makers

Event Dates & Locations

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FAQs

How does a webinar work?

One or two days before the scheduled broadcast date of the webinar, you’ll receive an email with a link and a unique registration ID you’ll use to connect to the training. It will also include an additional link to the course materials along with any additional instructions you’ll need.

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A digital download is a recording of the webinar that you can purchase and access later at your convenience. It’s a great choice if you want to review the material later or can’t make the event date. For the best deal, our "Bundle & Save" option includes both the scheduled webinar and the digital download, combining a focused, real-time learning experience with a valuable resource for future reference. The digital download is delivered following the webinar event date.

What happens if I register, and then something comes up and I have to cancel?

We understand that from time to time things happen that you can’t avoid, and you might need to cancel your registration. Here is our cancellation policy:

If you need to cancel your registration, please do so at least five business days before the event. If you cancel fewer than five business days before the event, we’ll credit your account for a future webinar. Refer to the confirmation number received upon registration and contact our customer service representatives at 1-800-873-7545.

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