Phone Skills for Administrative and Front-Desk Professionals
Emails, texts and other digital messaging may get a lot of hype, but top-notch telephone skills remain in high demand.
How do you make sure you always come across as friendly, professional and helpful on the phone — even when you’re doing a million things, and the world around you is begging for your attention? This helpful webinar has the answers.
You’ll discover how to get to the root of why a caller’s calling the first time — so you can eliminate the frustration of misdirected calls. You’ll be able to quickly and easily disarm annoyed people. Plus, you’ll reduce your stress and help improve your company’s reputation at the same time. If you spend a lot of time on the phone, consider this one-hour online course an absolute essential. Enroll today and discover just how powerful your voice can be!
Course Outcomes
- Choose words that keep calls on track and leave a positive impression
- Practice listening techniques that help callers feel heard and respected
- Learn how to say “no” and enforce policies while still sounding helpful
- Handle difficult callers with professionalism and confidence
- Get the information you need during administrative calls
- Follow phone etiquette guidelines for outbound calls
- Use your voice to project enthusiasm, warmth and confidence
Event Dates & Locations
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Scheduled Webinar
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