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Managing and Resolving Conflict at Work
Private group training
When employees don’t have strong conflict resolution skills, what start out as merely uncomfortable or frustrating situations swell, causing stress, a breakdown of trust and teamwork, low job satisfaction, high absenteeism, and turnover — wasted time and resources. Help your workforce navigate every-day disagreements so they don’t grow into something bigger.
Practical skills — not theory
When you take the time to pull your team together, you want the experience to be filled with practical concepts your learners can use immediately on the job. SkillPath training sessions are tailored to your team and peppered with examples — and opportunities to try new skills.
Behavior changing —
not passive instruction
Changing behavior starts with course development. The in-house SkillPath team of instructional designers focuses on engagement. Expert trainers deliver a seamless learning experience with plenty of examples and interaction — not a passive lecture experience.
Evolving course variety —
not yesterday’s topics
Hundreds of courses in leadership, compliance, productivity and culture tackle today’s toughest workplace challenges. SkillPath’s training programs are regularly updated to ensure your team stays a step ahead of evolving workplace challenges.
Learn must-have conflict management skills for a successful team.
Schedule a 3-hour, live training session for your team today!
Instructor-Led Training
Managing Conflict and Confrontation at Work
There’s a right way to disagree. In this course, learners explore the role of emotions and personalities in conflict, as well as specific ways to communicate in difficult situations.
- The danger of avoiding difficult conversations
- Secrets to emotional self-control and balance
- Working more effectively with a variety of personalities
- Best-practice communication techniques for difficult conversations
- Using diplomacy and finesse when there’s anger or disagreement
Instructor-Led Training
Developing Your Emotional Intelligence
Learners gain greater self-awareness and explore how to understand and manage emotions. These are more than just a handy set of “people skills,” but rather keys to better work relationships.
- Gain respect from everyone you come into contact with
- Achieve consensus among your teammates and co-workers
- Overcome the causes of difficult behaviors in others
- See how your emotions affect others … and how others’ emotions affect you
- Eliminate the headaches that come from miscommunication and misunderstandings
Instructor-Led Training
Staying Calm & Confident in High-Stress Conversations
Sometimes, emotional, high-stress conversations can’t be avoided. But losing your cool isn’t an option. Explore your own triggers so you bypass emotional reactions and focus on solutions.
- Recognize emotional triggers in yourself and others
- Know the best ways to approach difficult discussions
- Describe what to do when a conversation turns into heated exchanges
- Learn how to sidestep stress by creating a shared understanding
- Discuss damage control and how to move forward after an intense interaction
Instructor-Led Training
Strengthening Your People Skills in the Workplace
In this workshop, learners gain skill at building strong professional relationships, striking up instant rapport, communicating with tact, and making memorable impressions.
- Understand your current interpersonal skill level
- Learn how to build rapport with new people
- Handle difficult people more effectively with less stress
- Deal confidently with conflict, confrontation and disagreements
- Handle every tough situation by knowing exactly what to say