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Book

Next Step Package: Customer Service

Image of a book cover with the title Next Step Package Customer Service.  There is an image of customer service professionals talking with headsets on.$139

Customer service can make or break a company’s reputation. This total customer service package can help prepare you for almost any problem you might face in a customer-facing role; it can even help you prevent problems from occurring!

Total Quality Customer Service (Book)

Whether working as a server, call center representative or sales manager, the customer service you provide doesn’t just reflect on you; it reflects on the entire organization. Total Quality Customer Service will help you learn how to train a quality customer service team, handle customer complaints and communicate effectively.

The Care and Keeping of Customers (Book)

It costs five to six times more to find a new customer than to keep one you already have. This book takes a practical, experience-based look at specific things you can do to consistently delight the customers who keep your business healthy.

Dealing with Difficult People (DVD)

Anyone who can effectively deal with difficult people and situations enjoys a real advantage in the workplace. This program will help you understand who you are and why you respond the way you do, teach you how to make new changes stick and stand your ground when you need to. You’ll know exactly what to say to defuse volatile situations and bring out the best in people — no matter how difficult they are.

High Impact Communication (DVD)

Learn the secrets of high-impact written and spoken communication and apply them to achieve your goals, influence others and get results. In this training, you discover dozens of tips, strategies and techniques for producing high-impact communication in every situation, every day.


Bill Capodagli Presents Customer Service “The Disney Way” (USB)

Everyone knows that when it comes to highly regarded, profitable businesses, nobody does it better than Disney. Even its fiercest competitors acknowledge that Disney is simply the best customer-centric company on the planet! Follow Disney’s lead and inspire the same passion for customer service in your own organization. Create “magical” moments that earn you customers for life.

Time Management Tune-Up (DVD)

The new “normal” is having more work to do and not enough time to get it all done. But it doesn’t have to be that way. In this 60-minute training, you’ll learn refreshingly simple tips to help you allocate your time, overcome bad habits, make efficient time choices, embrace technology — and enjoy the wonderful extra hours you’ll gain.

Image of a book cover with the title Next Step Package Customer Service.  There is an image of customer service professionals talking with headsets on.$139