Conflict Management Skills for Women
In this seminar, you’ll learn how to handle every difficult situation with poise and confidence. Discover how to keep unmanaged conflicts, disagreements and out-of-control emotions from harming your important working and personal relationships.
Course Outcomes
- How to stick to your guns and not back down on important issues
- How not to allow unresolved anger and resentment to damage an important relationship
- Ways to banish anger and frustration when dealing with difficult people
- How to stop people from taking advantage of you
Course Agenda
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Conflict Management Skills for Women
In this seminar, you’ll learn how to handle every difficult situation with poise and confidence. Discover how to keep unmanaged conflicts, disagreements and out-of-control emotions from harming your important working and personal relationships.
Session 1: Conflict Management Strategies That Work
- Understand the surprising differences — and similarities — between men's and women's reactions, interactions and approaches to communication.
- Understand the four most common sources of conflict that lead to disagreements.
- Practice everyday conflict resolution skills, including a proven six-step, win-win approach.
- Assess your personality style and use your strengths to overcome stumbling blocks to agreement.
- Put yourself in their shoes — how empathic listening helps you see both sides of the disagreement.
- Choose a conflict management style that fits the situation.
- Learn to use conflict as a positive motivator...and reap the benefits of a well-managed crisis.
Session 2: Addressing and Controlling Your Anger and the Anger of Others
- Describe how the appropriate expression of anger is a necessary step to resolving conflict.
- Learn how to remain composed when you’re really angry — and what to do if you can’t.
- Develop safe ways to blow off steam and use graceful “exit lines” that allow you to postpone a confrontation until your emotions are under control.
- Learn the secret to validating someone’s anger without fanning the flames.
- Avoid words that act as “emotional triggers” when you’re dealing with someone who’s upset.
- Develop effective strategies for defusing an escalating argument.
Session 3: Accepting Feedback and Resolving Differences
- Learn how to overcome the feeling that negative feedback is a personal attack.
- Avoid the eight most common pitfalls to giving negative feedback.
- Review the powerful four-step approach to delivering feedback that’s specific, nonaccusatory and gets results.
- Complete a simple exercise to turn negative self-talk into positive affirmations.
- Discover simple questions to ask yourself to address a chronic disagreement and arrive at a mutually acceptable action plan for resolution.
- Learn how to reduce day-to-day hassles by establishing positive relationships with chronically difficult people.
BONUS Take-Aways...on How to Take Care of Yourself
- The importance of weaving family, friends and co-workers into an emotional support system
- Relaxation tips to help you control stress and relieve tension
- How to handle rejection and still feel good about yourself
- How to say “No” without generating anger or guilt
- Strategies for getting rid of your non-productive — and harmful — fantasies of retribution